Project Management Blog
Thursday, 05 July 2007 19:05
Point 8 - Deming in Project Management
Drive out Fear and Create Trust
Fear encourages short-term thinking. One of Deming’s classic stories was about a foreman who didn’t stop production to repair a worn-out piece of equipment, because he feared that stopping production would mean missing his daily quota. Instead, he let production continue. When the machine failed, it forced the line to shut down for 4 days.
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