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The Competing Mode is one of the modes of conflict resolution as defined by the TKI or Thomas-Kilmann Conflict Mode Instrument. The TKI breaks our conflict handling preferences into five modes.

Because the Competing Mode is considered to be assertive, uncooperative and power-oriented it often gets a bad rap. Sure sometimes a person who always uses this mode is pursuing their beliefs at the expense of others or using whatever power they can to win their position. But let’s suspend final judgment about the Competing Mode for just one moment. There is a time and a place for every conflict resolution style and this means that there are times when the Competing Mode should be your first choice. Here is an example.

Scenario – Your Company is introducing a new policy and it is going to be very unpopular. Let’s say you are reverting from a four day work week back to a five day work week. Your team is really mad and really believes that they should have a say in this decision. How can you best handle this conflict?

Published in Blogs
Monday, 20 December 2010 14:02

What are the Five Conflict Resolution Modes?

conflict-resWhat are the Five Conflict Resolution Modes?
And which one do you use most often?

When you understand how you handle conflict, you can begin to understand when your approach is effective and when it is not. Then you can learn to adapt your behavior and draw from different conflict resolutions styles as-needed. There are five conflict handling modes and one of these is your preferred mode. These five modes come from the TKI or Thomas-Kilmann Conflict Mode Instrument.

What is the TKI? The TKI is a questionnaire designed to measure how you tend to handle inter-personal conflict. This is expressed using five modes (which we will cover next) and two dimensions:

Published in Blogs
Monday, 23 April 2007 08:24

Diffuse Anger, Strengthen Relationships

What me, upset? OK not you, but let’s consider the fact that perhaps one day, someone close to you may become angry. Perhaps even in the workplace. And you already know that communications become clouded when anger does the talking. Try this recipe next time anger appears on the menu.

Published in Blogs

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