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Thursday, 15 January 2009 00:00

Managing Projects successfully with Customer who lacks project management knowledge

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I have experienced a customer who had poor project management skills and was unable to understand and accept scope changes and vital issues. Also, they use to take  more time to review  project documents, deliverables verification and formal acceptance. I was wondered and thought a bit to know how to manage this type of  stakeholders to execute and close projects successfully.

How does a project manager need to be, to be successful with such stakeholders?


In general, the role of a project manager is to manage the project throughout the project life cycle to deliver the end product successfully ( Product that meets clients satisfaction) by managing the triple constraints of Scope, Cost, Time, Quality and Customer Satisfaction. (Yes, triple constraints are actually 5 as per PMI). However, in specific environments, or situations, the foremost thing is to understand and analyze the prevailing conditions for proactive planning rather than reactive. "Stakeholder management is critical to the success of every project" Having conducted a Stakeholder Analysis , we will have most of the information needed to plan how to manage communication with every stakeholder. The Project Manager needs to emphasize more on the following points to get support and success with this type of stakeholders :


1. Document and communicate necessary procedures such as change management, escalation procedure etc in detail and share your Project Management Methodology at high level with customer, to make them knowledgeable

2. Communicate regularly with stakeholders, you will know that they fully understand what you’re doing and what the benefits are. As a result, they will be more likely to support you actively when necessary.

3. Through stakeholders, you can anticipate the reactions people may have to your project, which will enable you to build in plans that will win widespread support.


Read 6239 times Last modified on Friday, 11 December 2009 04:41

Certified Project Manager (PMP, ITILv3, and MCTS) with 14 years of sound experience.
Led multiple projects in GNE / PLM / KBE / ETO / MRO / Application Development / Embodiment of Avionic Systems


1. Managing IT Projects, PMO, Project consulting
2. ERP (Whizible / BaaN / SAP PS), MSProject
3. IT Infrastructure Management and PMBOK 3rd & 4th Edition
4. Coaching & Mentoring of Project Management (PMP&MSP)

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