But there’s another part to this trend: we are seeing more people failing audits and reaching out for help. If that’s you, don’t worry: I’ve got you covered with this article. And if you are in the middle of your PMP training and preparing your application right now, read on: I have some great tips to help you avoid the headaches audits can bring.
Why PMI® Does AuditsFirst, you should know that being selected for an audit is random. There’s nothing on your application that flagged it as being worthy of a second look. PMI does, however, reserve the right to audit any candidate at any time – that’s clear in the PMP Handbook.
PMI does audits to ensure the standing of the PMP credential. The application team wants to make sure that their policies are fair and that they are only moving people to the next stage of the process who are eligible for the credential.
In other words, audits protect you because they ensure the value of the PMP credential stays high. As PMI can’t subject every application to an audit, they select a proportion to review.
The Audit Ensures That You Are a Project Manager who Leads & Directs ProjectsOne reason that the PMP credential has such a high regard around the world is the fact that it is reserved for a very particular group of people: project managers who lead and direct projects. And the audit ensures that you - the applicant - meet this qualification. So let’s make sure of that:
- You are a project manager if you are the person who has been assigned to lead the project team responsible for achieving the project objectives.
- You are leading and directing if you are ultimately responsible for the tasks as well as have the knowledge and skills specified in the PMP Examination Content Outline.
- And finally it is only considered a project if it is a temporary effort (with a clear beginning and end) undertaken to create a unique product, service or result.
Where the PMP Audit Fits Into the Application ProcessIf you are selected for a PMP audit you’ll find out by email after your payment has been processed.
You’ll have 90 days to provide the information that the audit team needs. Once you’re successfully out the other side of the audit, your one-year examination eligibility period starts.
How You Can Fail The PMI AuditThere are 3 ways that your application could result in an audit failure:
1. No Fault
This is where the audit team can’t verify your education or experience – you either don’t have the experience or education required or it isn’t clearly enough described in your application.
This is the outcome if you choose not to go through with the audit process at all. If you don’t respond to the audit you’ll receive a one year suspension period before you can apply again.
If PMI identify that you have provided false information on your application then you will be permanently suspended from taking any PMI exams. Forever.
Top Reasons For Failing The Audit (And How To Avoid Them)So what could result in your application failing the audit process? Here are some of the top reasons we have gleaned from students and what you can do to avoid them happening to you.
Your experience entries do not meet the requirements of the PMP credentialThe work experience you’ve listed is not aligned with the project management process areas (initiating, planning, executing, monitoring and controlling and closing). It might not be possible for PMI to see what role you took on the project. They need to see that you lead and directed the project.
They also need evidence that you have experience in each of the process areas. You don’t have to show experience in every area for every project but the totality of your application should document that you have experience that stretches across the whole of the Exam Content Outline.
- Make sure your application covers all process areas.
- Use PMI terminology to describe what you did and the tools and techniques you used.
- Try to show your experience across different knowledge areas.
- Focus on what was most important for each project.
- Talk about what you did and how you did it, not what you were responsible for. Describe your contribution in concrete terms.
You’ve submitted experience that wasn’t on projectsPMI doesn’t care about the work you do outside of projects. If you are not clear enough to determine whether they are truly projects, PMI may deem that experience inadmissible.
- Write clear descriptions for your projects.
- Describe the project objective in a sentence.
- Summarize project deliverables by process area (for example, state the project management documents you were personally responsible for in each process)
- Add a single sentence to describe the outcome.
You’ve grouped information about multiple projectsPMI wants to review what you did on each individual project and your application will be rejected if you group information about multiple projects.
- Do not combine your small projects into one.
- List each project separately.
You included voluntary projectsWhile working on projects unpaid can give you considerable experience, for the PMP® application PMI only wants to see projects that “represent professional and compensated work.” If you include voluntary work this could cause you to fail.
- Only include projects that you were compensated for.
You didn’t submit all the required audit information in one goPMI requires that you send all your audit information back in one bundle. If they receive an incomplete submission from you, that’s an automatic fail.
- Making sure you have everything required before you respond to the audit.
Boost Your Chances of SuccessGoing through an audit isn’t the end of the world. If your application is solid, the audit process doesn’t take long and you can start preparing for your exam. If you want to avoid the extra steps and stress that an audit might bring, it helps to have an experienced PMP coach review your application. This can give you confidence and ensure that your investment in your application has the best possible chance of success.
You might also choose to use a PMP coach if you’re preparing a new application after failing an audit. They can help you select appropriate, different projects that are new for PMI’s review: the audit team may not pass projects that previously failed.
If you’ve been audited once you should expect to be audited on your next application. It might not happen: but it’s highly possible. Using the tips in this article you’ll be well prepared in case that happens.
About the author: Cornelius Fichtner, PMP is a noted PMP expert. He has helped over 40,000 students prepare for the PMP Exam with The Project Management PrepCast at http://www.pm-prepcast.com and The PM Exam Simulator at http://www.pm-exam-simulator.com.
Use Status Reports to Manage Expectations
Let’s face it - Status Reports are usually not as effective as they should be. This is true for team members that submit Status Reports to the project manager, as well as project managers that are submitting Status Reports to their major stakeholders. One of the major reasons is that the people completing the reports look upon them as a chore and not as a way to communicate valuable information. You typically get a Status Report that is very brief and says nothing, or else you get a Status Report that contains all the mundane activities that a person did.
The person creating the Status Report needs to write it so that the reader can use the information. The information needs to be of value. The writer should ask whether the information on the Status Report is there to really communicate something valuable or is it just checking a box.
Information to include in your report
Typically the Status Report should focus on the following:
- Accomplishments against the assigned activities on the schedule
- Comments on work that should be completed but is behind schedule
- Problems (issues) encountered, the impact to the project, and what is being done to resolve them
- Scope change requests
- Risks and what is being done to manage them
- Observations that will be useful to the reader
Report on a “frequent enough” basis
The frequency of status reporting is based on the length of the project and the speed in which you need to react. For instance, if your project is two months long and the project manager receives Status Reports from the team members on a monthly basis, there is not enough time to respond if problems are reported. A good rule of thumb is as follows:
- Small projects may not need formal status reporting.
- Team members on medium projects should report status every week.
- Team members on large projects should report status every week or perhaps every two weeks.
Four Tips to Deal with Uncertainty on Long Projects
Long projects generally start off with a lot of uncertainty. You may be uncertain of the resource requirements, the final deliverables, the cost, schedule, etc. There will be many risks. The good news is that project managers deal with the uncertainty associated with large projects all the time, and it is very likely that you can be successful. Here are a couple tips to consider, depending on what you think will work best in your situation.
Break the work into smaller pieces
The first thing to do with a long project is to break it down into smaller pieces if possible. Although you may be unclear about the work to be done in the next year, you should at least know what you will need to do over the next few months. Instead of defining a two year project, for example, start by defining a project that will cover only the first phase. After that project, you can redefine and estimate the next major phase as a separate project. You will also be able to more easily plan and manage each of the shorter projects.
Plan at a higher level as the planning horizon gets further out
Many organizations will not allow you to break a large project into a set of smaller ones. Many companies only want to pay for one project, and track one project.
The next idea is to estimate and plan the work for the entire timeframe, but plan at a higher-level the further out in the future you get. You should have a firm and detailed schedule for the next three months, but then the planning will be at a higher and higher level. You have a framework for completing the project, but only the short-term activities are planned out in detail. This is probably the approach most project managers take on long projects.
Use multiple estimating techniques
The classic estimating technique is to build a work breakdown structure, estimate the work associates with the lowest level activities and then add everything back up for the final overall estimate. This approach does not work well when you are not sure exactly what the work is a long way into the future. Fortunately, there are other estimating techniques that will help you cross-check your estimated effort, cost and duration.
- Rely on outside experts to review your Charter and schedule to see if they think your estimates are reasonable.
- See whether there have been similar projects in your company where you can review the prior schedule and estimates to see how they line up with your project.
- Create a parametric estimate based on some type of reasonable model.
Apply rigorous risk management
We have already discussed some ways to deal with the uncertainty of schedule and effort estimating risks. There will be many other risks as well. All of the risks need to be identified, and then a specific plan can be put into place to respond to the risks. Every month, you update the risk plan to ensure known risks are being managed and new risks are identified.
You are right to be concerned about the unknowns associated with long projects. However, there are a number of techniques that can be used to make you feel more comfortable. These means you have applied your best thinking to plan the project out as best you can, and then rely on good communication processes, risk management and schedule management to discover the detailed nature of the project as you progress.
Project Portfolio Management and the realization that strategic alignment of all projects within an organization is crucial are both gaining ground. And this realization also emphasizes the need for having solid project selection methods.
But how exactly do you do all of this? The number of books that focus on practical advice for implementing a strategic project portfolio management process is quite small. Lucky for us that a new one with exactly that focus has just been published
The new book is titled Project Portfolio Management in Theory and Practice: Thirty Case Studies from around the World (Best Practices and Advances in Program Management) written by Jamal Moustafaev (https://ca.linkedin.com/in/jmoustafaev. In our discussion, we answer these questions:
1. What is project portfolio management?
2. What are the three pillars of strategic PPM?
3. What are some project selection models that support a company's strategy?
4. How do we achieve strategic alignment?
Use References to Evaluate New Product Purchases
If you are considering purchasing a significant product, you are going to perform some sort of evaluation. One of the activities that should be on your evaluation checklist is talking to companies that currently use the product. These companies are called "references". The purpose of checking references is to get past the marketing and sales hype and hear feedback from actual customers. The hope is that these companies will give you a more honest picture of how the product and the vendor actually perform in the real world.
The vendor is obviously going to give you the names of customers they already know will give a good reference. If you were the vendor, you would not provide reference accounts from customers who have had bad experiences. That would be nuts.
Finding unsolicited customer references
As a prospective customer you can decide whether you will accept the ones that come from the vendor, or whether you will try to get some unsolicited references. If you want to get unsolicited references, you have to know something about the current customer base. Sometimes the vendor will include the names or logos of current licensed companies on their websites or in their marketing brochures. One approach is to pick out some companies that you know are customers and just call them on your own.
This approach has advantages and disadvantages. The biggest advantage is that you may be able to talk to someone who has had less than successful results. This gives you an opportunity to see how the vendor responded.
The disadvantage is that you have to do research and this could take a lot more time. You have to find some prior accounts on your own. You may have to cold-call into that company and look for the right person, and you have to hope they will talk to you. None of this is easy.
Talking to official references
The chances are that the vendor will have a number of potential references. The same person can call each company, or you can split the calls up between a couple of people. If you split the reference checks, make sure that everyone follows a similar process and questions in the reference call. This will allow you to more easily compare your results.
Try to get companies that are as similar to you as possible. This could mean different things depending on the product. For instance, this may mean that you want to find companies in the same industry as you. It might mean that you want companies that are the same size as you. It might mean that you want companies that process as many transactions as you.
In summary, no large purchase should be made without talking to references. You know ahead of time that the reference will be positive; however, you can still learn a lot about the vendor by delving deeper into the customer’s experience.