In part 1 of this blog, we talked about not all communication events were pushed out to the project stakeholders. Let’s look at some different types of communications interventions that represent the information, ideas, topics and subject matter that flow to and from the stakeholders through formal communication channels.
Consider Costs and Benefits of the Entire System and Deliverable Lifetime
The textbook wording of this point varies, but is usually something like “Stop making decisions purely on the basis of cost.” When I read the various descriptions however, I believe the textbook title is not an adequate summary.
When Deming talks about not making decisions purely on the basis of cost, he is referring to a plant perspective and talks about the importance of having regular suppliers.
Mary Carol really liked the woman who worked the counter at the dry cleaners. And the dry cleaning lady seemed to like her too. The dry cleaning lady always remembered her by name and remembered her phone number (which was how customer information was stored in the system used at that location). They always greeted one another with big smiles. Their conversation, although not lengthy, was definitely beyond small talk.
The article is mostly based off a study done by Gartner Inc., in Stamford CT, USA. One sad but true statistic stated that 20-30% of IT executives "have a 'dismissive attitude' toward project management". Those are the same execs that suffer "from poor quality, late delivery and unrealistic project costs." I can related to this information from my personal experience, and would venture a guess that when you move into executives in operational areas, the dismissive attitude towards proper project management increases. The majority of IT execs seem to have seen the light and made the realization that there really is value to be delivered by well run projects by individuals who have the right skills to do so in a formal manner.
I've heard about the theory before of course, vaguely referred to as the hygiene/motivator theory and it usually managed to earn about 1 slide in a presentation flooded with motivational theories. I was excited to read the author's article and understand the theory in more depth. There is a lot of value in it for project managers, and I'd like to share some of my notes and thoughts.
Expectations are such an essential and common component of human relationships and communication that most of the time they are taken for granted. Taken for granted is exactly what expectations should not be.
In the article there is a quote from Dave Davis, PMP, asserting that "the younger generation doesn't grasp the value of face time and the importance of building a team identity...They avoid social time and group meetings and end up identifying more with the tasks than the team."
Five theories are of particular importance: Maslow’s hierarchy of needs, McGregor’s theory X and theory Y, Ouchi’s Theory Z, Herzberg’s theory of motivation, and the expectancy theory.
Maslow’s Hierarchy of Needs - According to Maslow, people work to take care of a hierarchy of needs. The pinnacle of their needs is self-actualization. People want to contribute, prove their work, and use their skills and ability. Five layers of needs, from the bottom-up, are:
In developing the project team, the PM is charged with performing a variety of tasks including, providing staff training, coordinating team building activities, establishing grounds rules, co-location and providing rewards and recognition.